Refund and Cancellation Policy

Effective Date: 9 September 2026
Last Updated: 9 September 2026

This Refund and Cancellation Policy applies to purchases made through quizwallah.com and other payment-enabled services operated by Quiz Wallah.

Please read this policy carefully before purchasing a course, quiz, mock test, subscription, contest entry, study resource, or any other paid digital service.

1. General No-Refund Policy

Payments made for Quiz Wallah’s digital products and services are generally non-refundable and non-cancellable once payment has been successfully completed and access has been provided or activated.

This applies to:

• Online courses

• Paid quizzes and mock tests

• Test series

• Premium learning materials

• Downloadable digital resources

• Contest or examination entry fees

• Subscriptions and membership plans

• Certificates or other paid features

• Any other immediately accessible digital service

Users are responsible for reviewing the product description, price, validity period, technical requirements, and included features before completing a purchase.

2. Change of Mind

Refunds will not normally be provided when:

• You change your mind after purchasing

• You no longer wish to use the service

• You purchased the wrong course or test

• You did not read the product description

• You did not use or complete the purchased content

• You did not achieve an expected score or examination result

• You found similar content elsewhere

• Your access expired because the validity period ended

• Your personal schedule prevented you from using the service

• Your device or internet connection did not meet the required conditions

Failure to use an available product does not make the purchase eligible for a refund.

3. Eligible Refund Situations

A refund or appropriate resolution may be considered in the following circumstances:

Duplicate Payment

The same amount was charged more than once for the same purchase because of a verified payment or technical error.

Payment Without Access

Payment was successfully completed, but the purchased service was not provided or activated because of a verified problem attributable to Quiz Wallah.

Incorrect Charge

You were charged an amount different from the confirmed purchase price because of a verified system error.

Unavailable Service

Quiz Wallah permanently discontinued a purchased service before providing access and could not offer a reasonable replacement.

Legal Requirement

A refund is required under applicable consumer-protection or other mandatory law.

Quiz Wallah may first attempt to restore access, correct the payment record, replace the product, extend its validity, or provide another reasonable solution before approving a refund.

4. Situations Not Eligible for Refund

A refund will not normally be approved when:

• The purchased service was successfully activated

• Any part of the paid content was accessed, attempted, viewed, or downloaded

• Login information was lost or forgotten

• Incorrect account details were provided during purchase

• Access was shared with another person

• An account was restricted for violating our policies

• A contest or live test was missed by the user

• Internet, browser, device, electricity, or network problems occurred on the user’s side

• A discount, offer, coupon, or price changed after the purchase

• The user expected questions to appear in an actual examination

• The user did not obtain an expected score, rank, selection, or result

Quiz Wallah does not guarantee examination success, employment, admission, certification, or any particular academic outcome.

5. Contest and Live-Test Fees

Contest and live-test entry fees are non-refundable after registration or participation access has been confirmed.

Missing a scheduled contest or test does not qualify for a refund. However, if Quiz Wallah cancels the event and does not reschedule it or provide a reasonable alternative, affected users may receive a refund, credit, or replacement access.

Attempts involving cheating, account sharing, impersonation, automation, manipulation, or other violations may be cancelled without a refund.

6. Subscription Cancellation

If a recurring subscription option is offered, you may cancel future renewal before the next billing date through the available account controls or by contacting our support team.

Cancellation prevents future renewal but does not normally result in a full or partial refund for the current billing period. Access may continue until the end of the period already paid for.

Deleting your account does not automatically cancel an independently managed recurring payment. You must also cancel the subscription through the relevant payment provider where required.

7. Technical Problems

Before requesting a refund for a technical issue, please:

• Confirm that your payment was successfully completed

• Sign in using the account used for the purchase

• Refresh the relevant page or sign in again

• Try a supported browser and stable internet connection

• Clear temporary browser data where appropriate

• Contact our support team with complete details

We will first attempt to diagnose the issue and restore access. A temporary interruption that is resolved within a reasonable period will not normally qualify for a refund.

8. How to Request a Refund

To request a review, email:

support@quizwallah.com

Your request should include:

• Full name

• Registered email address or mobile number

• Order or transaction identification number

• Date and amount of payment

• Name of the purchased product

• Screenshot or receipt showing the payment

• Clear explanation of the issue

Please do not send complete card numbers, passwords, PINs, CVVs, OTPs, or banking credentials.

Submitting a request does not guarantee approval. Each eligible request will be reviewed using our payment and access records.

9. Request Period

Refund-related concerns should be submitted as soon as possible and preferably within seven days of the transaction.

A delayed request may be more difficult to verify. However, this period does not limit any right or remedy that cannot legally be restricted.

10. Refund Processing

If a refund is approved:

• It will generally be returned through the original payment method

• Processing time will depend on the payment gateway, bank, or financial institution

• Payment-gateway or banking delays may be outside Quiz Wallah’s control

• Access to the refunded product may be removed

• Promotional benefits, coins, rewards, or certificates connected with the purchase may be cancelled

Quiz Wallah is not responsible for delays caused solely by the user’s bank or payment provider after an approved refund has been initiated.

11. Failed or Pending Transactions

If money is deducted but the transaction is marked as failed or pending, please allow the payment provider and bank sufficient time to reconcile the transaction.

In many cases, an unsuccessful payment is automatically reversed by the bank or payment provider. If the amount is not reversed within the period communicated by your financial institution, contact us with the transaction details.

Please avoid making repeated payments until the status of the original transaction has been confirmed.

12. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact Quiz Wallah so that we can investigate and attempt to resolve the issue.

Fraudulent, misleading, or abusive chargeback requests may result in suspension of the associated account and withdrawal of access, subject to applicable law.

Nothing in this section prevents a user from exercising a lawful right to dispute an unauthorised or incorrect transaction.

13. Account Suspension or Termination

Refunds will not normally be issued when access is suspended or terminated because of:

• Account sharing

• Copyright infringement

• Payment fraud

• Cheating or result manipulation

• Abuse of other users

• Unauthorised redistribution of paid content

• Violation of our Terms and Conditions

• Any other unlawful or prohibited activity

This does not limit rights that cannot legally be excluded.

14. Policy Changes

Quiz Wallah may update this Refund and Cancellation Policy to reflect changes in our services, payment methods, business practices, or legal obligations.

The policy applicable on the date of purchase will generally govern that transaction, except where a change is required by law or provides greater protection to the user.

15. Contact Us

For payment, cancellation, or refund-related enquiries, contact:

Quiz Wallah
Email: support@quizwallah.com
Website: https://quizwallah.com